Wi-Fi and networks that actually work.

There's a set fee for the survey or first visit, agreed with you before we come out, and it's credited back against the job if you commission the work. Everything else is quoted properly once an engineer has seen the property. Small faults can often be priced on the spot. We don't quote blind down the phone.

Yes. It's a big part of what we do. Cable runs in listed and period properties go in proper containment through existing voids rather than surface-clipped across original fabric, and we tell you honestly before you commit if a discreet route isn't available. Where consent is needed for anything intrusive, we flag it first.

We'll say so plainly and give you the evidence to hold them to it, rather than selling you a fix for a problem that isn't yours. Providers check up to their box and stop; the wiring, equipment and coverage inside your property is what we deal with.

Regularly. Fixed works in a rented or leased property usually need the owner's or managing agent's permission, and anything routed through a riser, loft, external wall or shared ducting typically needs freeholder or managing-agent sign-off. We ask on the booking form, confirm in person at the first visit, and flag exactly what needs approval before anything starts.

For faults like no internet or a broken cable, often same or next day. Surveys and installs are usually booked within a few days. Tell us your postcode and we'll be honest about timing.